Terms & Conditions

Last updated: [28 January 2026]

Welcome to The Crown Story. These Terms & Conditions (“Terms”) govern your use of our website https://thecrownstory.online (the “Site”) and any purchase you make from us. By accessing our Site or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our Site or place an order.

1. About Us

We operate an online store offering kids’ stationery and customised products such as t‑shirts, fridge magnets, keychains, frames, mugs, pens, bottles, and similar items.

2. Eligibility

By using this Site and placing an order, you confirm that:

  • You are at least 18 years old, or
  • You are using the Site under the supervision and consent of a parent or legal guardian.

3. Products and Colours

We try to display product images and colours as accurately as possible. However:

  • Actual colours may vary slightly due to screen settings and lighting.
  • For customised products, minor variations in design, placement, or colour may occur due to printing and material differences.

Such minor variations do not qualify as defects.

4. Orders and Acceptance

  • When you place an order on our Site, it is an offer to purchase products from us.
  • We may accept or reject your order at our discretion (for example, if a product is out of stock, pricing is incorrect, or payment is not authorised).
  • You will receive an order confirmation by email once your order is placed.
  • If we cannot fulfil your order after payment, we will contact you and may offer a refund or alternative solution.

5. Pricing and Payments

  • All prices on the Site are listed in Indian Rupees (INR).
  • We reserve the right to change prices, offers, and discounts at any time without prior notice.
  • The final price at checkout (including any shipping charges and applicable taxes) is the amount you agree to pay.
  • Payments are processed securely through our payment partners. You agree to provide correct and complete payment information and authorise us to charge the total order amount.

6. Customised Products

For personalised/customised products (e.g., names, photos, messages):

  • You are responsible for ensuring that all details (spellings, images, text) you provide are accurate.
  • We are not responsible for errors in customisation caused by incorrect information provided by you.
  • You must have the rights/permission to use any images, logos, or text you upload or give us for printing. You agree not to provide any content that is offensive, illegal, or infringes on third‑party rights.

We reserve the right to refuse any customisation request that we consider inappropriate.

7. Shipping and Delivery

  • We use third‑party courier/shipping partners to deliver your orders.
  • Estimated delivery times and shipping charges will be shown at checkout or communicated to you.
  • Delivery times are estimates only and may vary due to location, courier delays, holidays, or other factors beyond our control.

You are responsible for providing a correct and complete shipping address. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.

If your order is delayed, lost, or arrives damaged, please contact us at thecrownstory1@gmail.com with your order details and any supporting photos.

8. Cancellations, Returns and Refunds

Because you sell customised items, you may want stricter rules. Here’s a flexible template—adjust to your policy:

  • Order Cancellations:
    • Orders for customised products can only be cancelled before we start processing/printing. Once processing has started, cancellation may not be possible.
    • For non‑custom products, you may request cancellation within [X hours] of placing the order, subject to our confirmation.
  • Returns/Exchanges:
    • Due to the personalised nature of many of our products, we generally do not accept returns for custom items unless they are damaged, defective, or incorrect due to our error.
    • For eligible returns/exchanges, you must contact us within [X days] of receiving the order with clear photos and a description of the issue.
  • Refunds:
    • If your product is approved for refund (for example, defective or wrong item sent), we will process the refund to your original payment method within a reasonable time.
    • Shipping charges may be non‑refundable unless the return is due to our error.

For full details, please refer to our separate Refund/Return Policy.

9. Intellectual Property

All content on the Site—including text, graphics, logos, images, designs, and layout—is owned by or licensed to The Crown Story and is protected by applicable copyright and intellectual property laws.

You agree not to copy, reproduce, distribute, or use any content from the Site without our prior written permission, except for personal, non‑commercial use.

10. User Conduct

You agree not to:

  • Use the Site for any unlawful or fraudulent purpose
  • Interfere with or disrupt the Site or its servers
  • Upload or send any harmful code (such as viruses or malware)
  • Post or transmit any content that is offensive, abusive, defamatory, or infringes on others’ rights

We may restrict or terminate access to the Site for users who violate these Terms.

11. Third‑Party Services and Links

Our Site may contain links to third‑party websites or use third‑party services (such as payment gateways, analytics, social media plugins). We are not responsible for the content, privacy practices, or terms of those third parties.

We recommend you review the privacy policy and terms of any third‑party site or service you use.

12. Limitation of Liability

To the maximum extent permitted by law:

  • The Crown Story shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Site or products, including loss of data, profits, or business.
  • Our total liability for any claim related to your use of the Site or purchase of products shall be limited to the total amount you paid for the specific order involved.

13. Indemnity

You agree to indemnify and hold The Crown Story harmless from any claims, damages, losses, or expenses (including legal fees) arising out of:

  • Your use of the Site
  • Your violation of these Terms
  • Any content or information you provide, including for customisation

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts located in [your city, Telangana].

15. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after changes are posted will be deemed acceptance of the updated Terms.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

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