Refund, Return & Shipping Policy

Last updated: [28 January 2026]

At The Crown Story, we carefully create and pack kids’ stationery and customised products such as t‑shirts, fridge magnets, keychains, frames, mugs, pens, bottles, and similar items. This policy explains how we handle shipping, returns, exchanges, and refunds.

1. Shipping & Delivery

1.1 Delivery Areas

We currently deliver to addresses within India.
[If you only ship to certain regions, specify here.]

1.2 Processing Time

  • Orders are usually processed and dispatched within [X–Y working days] after payment and confirmation of customisation details.
  • During peak seasons or sales, processing may take slightly longer.

1.3 Delivery Time

  • After dispatch, deliveries typically take [X–Y working days], depending on your location and courier service.
  • Delivery timelines are estimates and may vary due to courier delays, weather, holidays, or other factors beyond our control.

1.4 Shipping Charges

  • Shipping charges (if any) will be shown at checkout before you complete your order.
  • Any special shipping offers, such as free shipping above a certain order value, will be clearly mentioned on the Site.

1.5 Order Tracking

  • Once your order is dispatched, we may share a tracking ID/link (if provided by the courier) so you can track your shipment.

2. Order Cancellations

2.1 Customised Products

  • For personalised/customised items, orders can usually not be cancelled once we start processing/printing your design.
  • If you need to cancel, please email us at thecrownstory1@gmail.com as soon as possible with your Order ID. We will check the status and inform you if cancellation is still possible.

2.2 Non‑Custom Products

  • For non‑custom items (if any), you may request cancellation within [X hours] of placing the order, provided it has not been dispatched.

3. Returns & Exchanges

Because many of our products are made specially for you (with names, photos, or custom designs), we have a limited return policy.

3.1 Customised Products (Personalised Items)

We do not accept returns or exchanges for personalised/customised products unless:

  • The item is damaged on arrival, or
  • The wrong item/design was sent due to our error.

Please double‑check spellings, names, photos, and other details before placing your order.

3.2 Non‑Custom Products

[If you offer returns for non‑custom products, add here. Example:]
For non‑custom items, you may request a return or exchange within [X days] of receiving the order, provided:

  • The product is unused and in original condition, and
  • All tags, packaging, and accessories are intact.

4. Damaged, Defective or Wrong Items

We aim to deliver your order in perfect condition. If you receive:

  • A damaged item
  • A defective item
  • An incorrect product/design compared to your order

please contact us within [X days] of delivery.

4.1 How to Report an Issue

Email us at thecrownstory1@gmail.com with:

  • Your Order ID
  • A description of the issue
  • Clear photos of:
    • The product
    • The defect/damage
    • The outer packaging (if visibly damaged)

We will review your request and may offer:

  • A replacement of the same product, or
  • A refund, as appropriate and subject to approval.

5. Refunds

5.1 Refund Approval

Refunds are provided only in cases such as:

  • Approved damaged/defective products
  • Wrong item/design sent by us
  • Order cannot be fulfilled by us after payment

5.2 Refund Method

  • Approved refunds will be processed to your original payment method (where possible) or another method as communicated.
  • Please allow [X–Y working days] for the refund to reflect in your account, depending on your bank/payment provider.

5.3 Non‑Refundable Items and Charges

  • Customised products are generally non‑refundable except in cases of damage, defect, or our error.
  • Shipping charges may be non‑refundable, unless the refund is due to our error.

6. Customer Responsibility

Please ensure that:

  • Your shipping address and contact details are correct and complete.
  • You are available to receive the parcel or coordinate with the courier.

We are not responsible for delays, non‑delivery, or extra costs caused by incorrect or incomplete addresses, or by not accepting the parcel.

If a shipment is returned to us due to incorrect address or repeated delivery attempts, reshipping may be charged extra.

7. Contact Us

For any questions about shipping, returns, or refunds, please contact us:

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