Last updated: [28 January 2026]

This Privacy Policy explains how The Crown Story (“we”, “us”, “our”) collects, uses, and protects your information when you visit or make a purchase from https://thecrownstory.online (the “Site”). We operate an online store in India for kids’ stationery and customised products such as t‑shirts, fridge magnets, keychains, frames, mugs, pens, bottles, and similar items.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Information you provide directly

When you:

  • Place an order
  • Create an account
  • Contact us via forms, email, or phone
  • Subscribe to our newsletter (if available)

we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history
  • Any customisation details you provide for products (names, photos, messages, etc.)

b) Payment information

When you make a payment, your card or UPI details are processed by our payment partners. We do not store your full payment card or UPI details on our servers.

We may receive from the payment gateway:

  • Confirmation of payment status
  • Limited information such as payment ID, mode of payment, or last 4 digits of the card (if applicable)

c) Automatically collected information

When you browse our Site, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages you visit and time spent
  • Referring website/URL

This information is usually collected through cookies, logs, or similar technologies.

2. How We Use Your Information

We use your information to:

  • Process, confirm, and fulfil your orders
  • Deliver your orders to your address
  • Communicate with you about your orders, queries, or support requests
  • Personalise and customise your products based on your instructions
  • Improve our website, products, and services
  • Send you marketing or promotional communications (only if you have opted in; you can opt out at any time)
  • Comply with legal, tax, and regulatory obligations in India

3. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Remember your preferences and items in your cart
  • Keep you logged in to your account
  • Analyse site traffic and usage (for example, using tools like Google Analytics, if enabled)

You can control or disable cookies through your browser settings. However, some parts of the Site may not function properly if you disable cookies.

4. Sharing Your Information

We may share your information with:

  • Payment processors: To process your payments securely.
  • Courier and shipping partners: To deliver your orders to your address.
  • IT and service providers: For website hosting, analytics, email services, and other operational support.

We do not sell your personal information to third parties.

Third parties are expected to use your information only to perform services for us and to treat it in accordance with applicable law.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Complete your orders
  • Provide services and customer support
  • Comply with legal and tax obligations in India
  • Resolve disputes and enforce our agreements

We may keep order-related information for at least [X years] or as required by Indian law for accounting and tax purposes.

6. Your Rights and Choices

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or updating of your information
  • Request deletion of your information, where legally allowed
  • Withdraw consent to receive marketing communications

To exercise these rights, please contact us using the details in the Contact Us section below. We may ask you to verify your identity before responding to certain requests.

7. Children’s Privacy

Our products are designed for children, but our Site and services are intended to be used by adults (such as parents or guardians).

We do not knowingly collect personal information directly from children under 18 years of age without parental consent. If you believe a child has provided us with their personal information without appropriate consent, please contact us so we can delete it.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration.

However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of those third‑party websites. We encourage you to review the privacy policies of those sites separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

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